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FREQUENTLY ASKED QUESTIONS

Q.   HOW DO I CONTACT VINTAGE KNITS WOOL SHOPPE?
Q.   HOW DO I PLACE AN ORDER?
Q.   ARE YOUR PRODUCTS IN STOCK?
Q.   ARE ALL OF YOUR PRODUCTS SHOWN ONLINE?
Q.   CAN YOU WIND MY YARN INTO SKEINS?
Q.   DOES THE YARN AND PRODUCT PICTURES SHOWN ON YOUR
       WEBSITE MATCH THE EXACT YARN AND PRODUCT COLOR?
Q.   DO YOU HAVE A PRINTED CATALOGUE?
Q.   HOW DO I PAY FOR MY ORDER?
Q.   WHAT CURRENCY ARE THE PRICES SHOWN IN?
Q.   WILL THE PRICE OF YOUR PRODUCTS EVER CHANGE?
Q.   WHAT ARE THE SHIPPING CHARGES?
Q.   WHEN WILL MY CREDIT CARD BE CHARGED?
Q.   WHEN WILL MY ORDER BE SHIPPED?
Q.   WHAT IS YOUR RETURN POLICY?
Q.   HOW DO YOU HANDLE UNDELIVERABLE/RETURNED PACKAGES?
Q.   WHAT IS YOUR PRIVACY POLICY?

Q.    HOW DO I CONTACT VINTAGE KNITS WOOL SHOPPE?

    Vintage Knits Wool Shoppe, LLC can be contacted via e-mail using our contact form.  Our shoppe is staffed Monday through Friday 10:00 a.m. to 5:00 p.m.,  pacific standard time.  We promptly respond to all inquiries.

    Correspondence Address:
    Vintage Knits Wool Shoppe LLC
    6212 34th Street NW
    Gig Harbor, WA  98335

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Q.   HOW DO I PLACE AN ORDER?

    All orders must be placed on our secure online catalogue.

Q.   ARE YOUR PRODUCTS IN STOCK?

    Yes.  our secure, on-line catalogue has inventory control measures in place.  The item description lists the exact inventory level for each product.  If a product is listed as in stock on our website, it is in fact in stock and ready for shipment.  If an item is not in stock, you will not be able to check out. If an item is out of stock, and you want to know when it will be back in stock, e-mail us.

Q.   ARE ALL OF YOUR PRODUCTS SHOWN ONLINE?

    No, not all of our products are shown online.  We are in the process of  adding our entire inventory to our online shoppe. This is a very labor  intensive project, but, we are working as fast as we can to add all  products to our web site.

Q.    CAN YOU WIND MY YARN INTO SKEINS?

    No.  Our packers do not have access to skein winders in the warehouse.

Q.   DOES THE YARN AND PRODUCT PICTURES SHOWN ON YOUR
       WEBSITE MATCH THE EXACT YARN AND PRODUCT COLOR?

    Not always.  While we endeavor to take high quality pictures, photograph  colors can differ based on lighting conditions, etc.  Additionally,  especially when ordering hand dyed yarns, remember that this process is not a science. There are acceptable variances in colors from one lot to another.  So, one lot of a particular color can differ from the next lot that a manufacturer provides us. 

    Any pictures on our site are for customer convenience and reference only.  Due to the differences in each monitor’s calibration and display, the  actual color of the product ordered may differ from the monitor display of the product’s color. All monitors display colors differently. We will not accept liability for any differences in the monitor display of a  product’s color, and the actual color of the product purchased.

Q.   DO YOU HAVE A PRINTED CATALOGUE?

    No.  We do not have a mail order catalogue.  We are adding all of our yarns, patterns and products to our online shoppe. If there is anything in  particular that you are interested in, please contact us and we will do our best to help you

Q.   HOW DO I PAY FOR MY ORDER?

    All orders must be paid for by credit, US debit cards, or PayPal. Unfortunately, we do not accept payment by check or postal order, and you cannot pay in installments. We accept Visa, MasterCard, Discover Card and Paypal.

Q.   WHAT CURRENCY ARE THE PRICES SHOWN IN?

    Prices listed on our web site are in United Stated Dollars.

Q.   WILL THE PRICE OF YOUR PRODUCTS EVER CHANGE?

    All prices are shown in USD (United States Dollar). All goods are sold  subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. While we take the  utmost care to ensure the product descriptions, pictures, information  and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of items displayed on our site may be mispriced.

Q.   WHAT ARE THE SHIPPING CHARGES?

    Orders are shipped from Washington State. All orders shipped to Washington State addresses will incur any applicable sales taxes. Shipping and handling charges are based on order weight. Our online catalogue is designed to automatically calculate the weight of your order. It then displays air or surface shipping and handling rates to your zip code via USPS or UPS, according to your preference. To view shipping charges, simply add an item to the shopping cart, click the shopping cart button, then select estimate shipping charges. Unlike other online merchants, we do not base shipping charges on the amount of your purchase. This way, you do not  pay more for shipping one skein of cashmere or other higher priced yarn  than you would for one skein of cotton or other inexpensive yarn.

Q.   WHEN WILL MY CREDIT CARD BE CHARGED?

    Your credit card is charged immediately upon placing the order.

Q.   WHEN WILL MY ORDER BE SHIPPED?

    Once payment has been verified, your ordered will be packed and shipped  immediately. All orders are generally shipped within 24-48 hours of  payment, excluding weekends and holidays.

Q.   WHAT IS YOUR RETURN POLICY?

    Our return policy can be found on our return policy page.

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Q.     HOW DO YOU HANDLE UNDELIVERABLE/RETURNED PACKAGES?

    Vintage Knits Wool Shoppe, LLC cannot be held responsible for missing goods if an incorrect delivery address was provided by you at the time of your order. To insure that your package is delivered safely, please check  your postal address details very carefully before you confirm your order.

    If your order is returned to us because it is deemed undeliverable, we cannot re-ship it at our expense.  In this event, we will contact you, and give you the option of either having the order re-shipped at your expense, or cancelled. If you opt to cancel the order, then the value of the goods, exclusive shipping and handling charges, will be credited to your vintageknits.net customer account as store credit.

Q.   WHAT IS YOUR PRIVACY POLICY

 

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